Data Protection and Privacy Policy
At On The Go Recreation Limited, we take your privacy and the protection of your personal information seriously. This policy outlines how we collect, use and safeguard your personal data in compliance with the applicable laws of Zanzibar and Tanzania.
1. Data collection
- We collect personal information such as your name, address, phone number, email and identification documents (e.g. passport or driver's licence) during the rental process.
- Information is collected when you interact with our website, book rentals online, or provide personal details at our stations.
- Bike location: our bikes are GPS-tracked. The bike's location is recorded during your rental for your safety, theft prevention and billing.
2. Use of personal data
- Purpose: we collect personal data to manage your bicycle rental, provide customer service, process payments, and comply with local laws (e.g. identity verification for security purposes).
- Marketing: with your consent, we may use your email address or contact details to send promotions or offers related to our services. You may opt out at any time.
3. Data protection
- Security measures: we implement industry-standard measures to protect your personal data from unauthorised access, disclosure or misuse, including encryption, secure data storage and access controls.
- Payments: card and mobile-money payments are processed by our payment provider, Pesapal. We do not see or store your card details.
- Data retention: personal data is stored only for as long as necessary to fulfil the purposes in this policy or as required by law.
4. Third-party sharing
- We do not sell or share your personal data with third parties, except where necessary to process payments or comply with legal obligations (e.g. government authorities, law enforcement).
- Where third-party service providers are involved, they are bound by contractual obligations to protect your data in accordance with this policy.
5. Your rights
- Access and correction: you have the right to access the personal data we hold about you and request corrections.
- Deletion: you may request deletion of your personal data at any time, subject to legal retention requirements.
- Withdrawal of consent: where you have given consent (e.g. for marketing), you may withdraw it at any time.
6. Contact
For questions about this policy, or to exercise your data rights, contact us at [email protected].
By renting a bicycle from On The Go Recreation Limited, you agree to this policy and the processing of your data as outlined above.