1. Who We Are
On The Go Recreation Limited operates the On The Go Bike smart bicycle rental service across Zanzibar, Tanzania. We are committed to protecting your privacy and handling your data responsibly.
Contact: contact@onthego.africa · +255 679 41 4220
2. Information We Collect
- Booking information: name, email address, phone number, nationality, and ID number (required by Tanzanian regulations).
- Payment information: processed securely through Pesapal. We do not store card details.
- GPS data: real-time location of our bicycles (not personal GPS tracking of renters).
- Usage data: rental duration, station location, booking history.
- Communication data: emails and messages you send us.
3. How We Use Your Information
- To process and manage your bicycle rental booking.
- To send your QR ticket and booking confirmation by email.
- To contact you about your booking if needed.
- To comply with Tanzanian tourism and identification regulations.
- To improve our service and resolve disputes.
- To send newsletters if you have subscribed (you may unsubscribe at any time).
4. Data Sharing
We do not sell your personal data to third parties. We may share data with:
- Pesapal — our payment processor, for transaction processing.
- Tanzanian authorities — if required by law or for theft recovery.
- Our booking partners (Viator, GetYourGuide) — only booking reference data.
5. Data Security
Your data is stored on secure servers with encryption at rest and in transit. We use HTTPS throughout our platform. Access to personal data is restricted to authorised staff only.
6. Your Rights
- Right to access your personal data.
- Right to correct inaccurate data.
- Right to request deletion of your data (subject to legal retention requirements).
- Right to unsubscribe from marketing communications at any time.
To exercise any of these rights, email us at contact@onthego.africa.
7. Cookies
Our website uses essential cookies only — for session management and security. We do not use advertising or tracking cookies.
8. Changes to This Policy
We may update this policy from time to time. The latest version will always be available at onthego.africa/document/privacy-policy. Last updated: April 2026.